Shipping Policy

Last Updated: October 2026

1. Shipping & Delivery

We are committed to delivering your orders safely and efficiently across the United Arab Emirates (UAE). This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

As a dropshipping store, products may be shipped directly from our suppliers or fulfilment partners to your delivery address.

2. Order Processing Time

• Orders are generally processed within 1–3 business days after confirmation.

• Orders placed on weekends or UAE public holidays may be processed on the next working day.

• During sales, promotional events, or periods of high demand, processing may take longer.

• Orders may require additional verification before dispatch.

Order processing times are separate from delivery times.

3. Estimated Delivery Time

Estimated delivery times within the UAE are as follows:

• Dubai: 3–7 business days

• Abu Dhabi: 3–7 business days

• Sharjah and Ajman: 3–7 business days

• Ras Al Khaimah, Fujairah, and Umm Al Quwain: 4–9 business days

• Remote areas: 5–12 business days

These are estimates, not guaranteed delivery dates. Actual delivery times depend on product availability, supplier location, courier services, and the destination.

Products shipped internationally may require additional time for customs clearance and transportation.

4. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

• Free shipping may be offered on selected products or qualifying orders.

• Standard shipping charges may vary according to the product, delivery location, parcel size, and shipping method.

• Any additional delivery charges will be communicated where applicable.

Please review your order total carefully before placing your order.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided by email, SMS, WhatsApp, or another available communication method, where supported by our shipping partners.

Tracking updates may take 24–72 hours to appear after dispatch.

If you have not received tracking information within the expected timeframe, please contact our customer support team.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Contact number

• Building or villa number

• Street name and area

• Emirate and postal or location details, where applicable

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been dispatched, changes to the address may not be possible. Additional charges or delays may apply if the courier requires a redelivery or address correction.

7. Delayed or Undelivered Orders

Although we work with suppliers and courier partners to deliver orders within the estimated timeframe, delays may occur due to:

• Customs inspections or clearance procedures

• Courier service disruptions

• Incorrect or incomplete delivery details

• Severe weather conditions

• Public holidays or peak shopping periods

• Supplier stock shortages or other operational issues

If your order has not arrived within the estimated delivery window, please contact our support team. We will review the shipment status and work with the relevant supplier or courier to resolve the issue.

Your statutory consumer rights remain unaffected by this policy.

8. Customs Duties and Import Charges

Some products may be shipped from outside the UAE.

Depending on the shipment, product, and applicable regulations, customs duties, import fees, or other charges may apply. Where applicable, such charges and the party responsible for paying them will be communicated as clearly as possible.

Customers should contact our support team if they require clarification about possible additional charges before placing an order.

9. Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete item, contact our customer support team as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging, where relevant

We will assess the issue and explain the available resolution, which may include a replacement, refund, or another appropriate remedy in accordance with applicable law and our return and refund policies.

We will not exclude or restrict any consumer rights that apply under UAE law.

10. Failed Delivery Attempts

Please ensure that you or an authorised recipient is available to receive the order and that your contact details are correct.

If delivery fails because the recipient is unavailable or the address is incorrect, the courier may arrange another delivery attempt or return the shipment to the supplier.

Where additional redelivery or return charges apply, we will communicate them to you before charging you, where applicable.

Failed delivery does not automatically remove any refund or other rights available under applicable law.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, contact our support team as soon as possible.

Cancellation requests may be accommodated before the order is dispatched or committed to fulfilment. Once an order has been shipped, cancellation may no longer be possible, and the applicable return and refund policy will apply.

Nothing in this section limits cancellation or refund rights available under applicable law.

12. Contact Us

For shipping, tracking, or delivery-related questions, please contact our customer support team through the contact details provided on our website.

Please include your order number in your message so we can assist you more efficiently.

We appreciate your trust and thank you for shopping with us.

Note: This policy should be read alongside our Return & Refund Policy, Terms of Service, and Privacy Policy.